Order Processing:
Orders will be processed within 1-3 business days, excluding weekends and holidays. If there are any signifi cant delays with your order, we will promptly notify you via email.
Order Processing:
|
Country/Region |
Shipping Method |
Delivery Time |
Costs |
|---|---|---|---|
|
US |
Free shipping (for orders ≥ $300) |
15-20 Business Days |
Free |
|
Expedited（UPS/DHL/FEDEX） |
5-12 Business Days |
$9.99/KG |
|
We regret to inform you that we are unable to ship to P.O. boxes, APO, or FPO addresses at this time. Additionally, if your country is not listed above, we are unable to fulfi ll orders to that location. Any orders placed for unlisted countries will be automatically canceled.
Shipping Notice:
Kindly note that unforeseen circumstances such as natural disasters, holidays, and adverse weather conditions may occasionally cause delays in delivery. During peak periods or customs inspections, extended delivery times may occur, with potential delays of up to 5 business days in certain situations. While we strive to ensure timely delivery of your order, please understand that we cannot be held responsible for delays or delivery failures arising from circumstances
beyond our control.
Order Tracking:
Once your order is shipped, you'll receive a tracking number within 2-3 workdays. For assistance with tracking, please visit our designated tracking page.
Order Cancellation:
You have a 24-hour window from order creation to cancel without penalty. If your item has already been shipped, please reach out to us at into@loddendental.com with the subject line "CANCEL" for assistance.
Address Correction:
If you've entered an incorrect shipping address, please respond to your order confi rmation email with the correct details or notify us immediately via email at into@loddendental.com. Address corrections are accepted within 24 hours.
Package Damage:
If you receive damaged goods due to uncontrollable circumstances, please contact us immediately. We will respond within 1-2 business days of receiving your notifi cation and arrange appropriate compensation or refunds based on the extent of the damage.
Parcel Redirection:
If you need to redirect your package to a diff erent location, we can try to arrange it with the logistics company. Please note that successful redirection is not guaranteed. If successful, a redirection fee will apply. These fees are not included in our standard logistics service and will be charged to the customer. The specifi c fee depends on the new delivery address provided.
Sales Tax:
Depending on your location and applicable state and local tax laws, you may be required to pay sales tax when making a purchase on our website. The specifi c tax amount and details will be calculated and displayed during the checkout process.
It's important to understand that tax requirements vary by jurisdiction, and therefore, the fi nal tax calculation will depend on the shipping address or the destination of the purchased items.These taxes, if applicable, are determined and imposed by the respective state or local authorities and are not under our control.
We recommend reviewing the tax information displayed during the checkout process to understand the exact tax amount associated with your purchase. If you have any further questions or concerns regarding taxes, please feel free to reach out to our customer support team, who will be happy to assist you.
Customs Charges and Taxes:
Please be aware that customs duties and taxes are not included in your total purchase price.The determination and assessment of customs duties and taxes are the responsibility of the customs authorities in the destination country. While these charges may not always apply, they are calculated based on the value of your order and the tax-free threshold for imported goods in the destination country, if applicable.
It is the recipient's responsibility to settle any customs duties and import taxes upon delivery, as these fees are not covered by our shipping charges.
In the event that a package is rejected, the recipient is still responsible for settling customs duties, original shipping charges, and any expenses associated with the return of the goods. Refunds for rejected international shipments will be issued minus these charges.
Please note that any delays related to customs clearance are beyond our control. We recommend contacting local customs authorities for information on the status of your package or to inquire about any potential holds on your shipment.
Additional Questions:
For any other questions or concerns, please don't hesitate to reach out. We are committed to delivering exceptional customer service and aim to respond within 24 hours.